Return & Refund Policy

At Bright Minds Toys, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Items damaged through misuse.
• Products returned without original packaging.
• Gift cards (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us through the Contact page on our website.